Return Information

Columbia Label will offer a 100% product refund on any label product where the diecut and printing produced did not match the diecut and printing ordered. Incorrectly diecut/printed label orders must be returned within the first 15 days of invoice for a full refund. Partial refunds are available after 15 days. No refunds are given after 30 days of invoice.

Columbia Label will offer an 80% product refund on any blank label, tag or paper product ordered. All items must be in “as-new” resellable condition, in original packaging and with all warranty cards (not filled out), manuals, packaging and accessories. Any discrepancies could result in a delay or partial &/or complete forfeiture of your credit and a restocking fee. Columbia Label is not responsible for any rebottling and will not pay for bottling fees.

Short Run or Long Run Custom Orders and Special Orders are not refundable.

Columbia Label will not accept any returns shipped freight COD or USPS COD. If you ship items to us, please insure the items to their full value and request proof of delivery. Items must be in original packaging.

Shipping is never refundable. You pay shipping to us on returns.

Return Merchandise Authorization (RMA) Form

This form is for Warranty & Damage Claims and Returns. You must fill out one of these forms to get an R.M.A. number before you return your merchandise.

If you return any merchandise without approval it will be refused and returned to you.

You will be notified by e-mail or fax within 48 hours. If you do not give us an email or fax you can not be notified about your return.
Please submit the form using the button below.

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